#1 Root Cause of All Operation Problems and How to Solve It

At Toyota, I drew the conclusion that the number one root cause of all operation problems always comes down to the same thing. 👇

Someone didn’t know what they were supposed to do, when they were supposed to do it, or how they were supposed to do it.

In my work now leading teams through process improvement, I observed the same trend.

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Hilary Corna

CEO | Founder of The Human Way | Bestselling Author | New book #UNprofessional out 9/21 | Host of the UNprofessional podcast | As seen in Forbes, Fortune, WSJ