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5 Signs Your Business Needs a Unified Process Improvement Strategy

Hilary Corna
4 min readJan 14, 2025

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Scaling a business is an exciting milestone, but it also comes with growing pains. Processes that were sufficient when your team was small often buckle under pressure as you expand. A unified process improvement strategy isn’t just a nice-to-have — it’s essential for sustaining growth and minimizing inefficiencies. Here are five telltale signs it’s time to embrace such a strategy and how the PDCA method can guide you.

Disjointed Operations Across Locations

When your business spans multiple locations, inconsistency can become a silent killer of productivity. Teams in different offices, warehouses, or regions often develop their own ways of doing things. These siloed methods may work locally but wreak havoc on overall efficiency. Duplicate efforts, delays, and communication breakdowns are common symptoms. For instance, two locations might be placing separate supply orders, driving up costs and causing inventory mismatches.

Solution:

Use the Plan phase of PDCA to assess operations across all sites. Start by identifying overlaps and inefficiencies. Ask critical questions: Where do communication breakdowns occur? Are there redundant or contradictory workflows? Then, create a comprehensive plan to align processes globally…

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Hilary Corna
Hilary Corna

Written by Hilary Corna

CEO | Founder of The Human Way | Bestselling Author | New book #UNprofessional out 9/21 | Host of the UNprofessional podcast | As seen in Forbes, Fortune, WSJ

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