8 Types of Waste In Process: Part 1

In a previous blog, I shared with you how to properly identify the problems in your processes. In my work leading teams through process improvement, it wouldn’t be a surprise if you were able to name a hundred problems.

Facing this number of issues could be overwhelming, especially in a service-based business (non-manufacturing), where it’s harder to track problems. This is where the categorization of problems comes in. This comes straight from the Toyota Production System (TPS).

There’s a term in TPS called the “Eight Wastes”. In this two-part blog series, I’m going to share with you how it relates to services. The “Eight Wastes” are categories in which we frame problems. It helps us brainstorm the types of issues we see in our operations and categorize them better to solve problems better.

When talking about services, the Eight Wastes are the eight ways that you can potentially create a barrier to your customers’ ideal experience. These are the things that block you from delivering on your brand promise. You might have a great vision, amazing branding, and excellent values, but your ability to operationalize them is where you fall short.

#1 Waiting

This type of waste is very straightforward but very interesting. It’s wasted time waiting for the next step of the process…