In last week’s blog, I shared with you the importance of categorizing your process problems and the first four types of waste in process: waiting, motion, inventory, and overproduction. Today I’ll be sharing the last four categories into which process problems can fall.
Looking at problems as a category helps us see based on fact and logic — what is happening in the operation. It makes it about the operation, not the person or a specific department, which is one of the principles of this work in process improvement. Here are the remaining types of waste in process:
Defect wastes are efforts caused by rework and incorrect information. This is by far the number one thing I see in services because they are a human-to-human experience. If you’re doing things that are either mistakes, duplication of work, rework, or having to go back and do something, it could be due to not having the right contact information within a CRM.
It could be that you do not have the right delivery address, so the final product is getting delivered to the wrong place. This is very normal because, in service businesses, it’s easy to go under the radar. It’s not a physical object, like in manufacturing, where you can easily see something is wrong. You can readily notice that you used the wrong piece. In a service business, a defect can easily be hidden, especially now that we’re all operating on cloud software for the most part.
Transportation waste includes unnecessary movements of products and materials. This shows up a lot in service-based businesses, even though it seems like a manufacturing problem. A company I worked with last year does landscape installation, and one of the forms of waste that they found was in transportation. They moved a lot of the product around prior to and after installation, and that was a form of waste.
#7 Non-utilized talent
If you have someone in a role where they’re actually more qualified to do more, that’s a form of waste. Underutilizing your people’s talents, skills, and knowledge is a form of waste. For example, an executive assistant who is highly competent in strategy, innovation, and leading teams is stuck doing…