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8 Ways Business Has Changed In 2021
Recently, I was invited to keynote a professional fraternity’s graduation ceremony at Gonzaga University. Don’t worry, I didn’t mention the game.
The organization asked me to share with their students how business has changed since COVID. Below is a summary of the key points from the talk (with less cuss words):
1. Accelerating Digital Transformation
The COVID-19 crisis catalyzed e-commerce growth by 4 to 6 years. According to the U.S. Department of Commerce, e-commerce sales in 2020 grew more than 30 percent from 2019 as the pandemic pushed consumers to turn to internet retailers for their needs.
Also, COVID-19 pushed people to learn tech. Older people were forced to learn how to use technology to do things they would’ve done in person pre-pandemic. Now they engage in more mobile banking, online shopping and Zoom, of course.
Tech has played a significant role in how we navigate our new normal, and it provided means for companies to continue their business. Thanks to technology, people can get their consumer needs, process essential transactions and more without leaving their homes.
