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9 Tips to Humanize Your Brand

Hilary Corna
4 min readAug 8, 2020

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Brands portraying and showing a flat, cold, and passion-less personality fail marketing because people cannot simply connect with or relate to them. They appear unapproachable.

It is the exact opposite for brands that focus on being relatable, approachable and human. They do things differently to win the trust of their target audience. They steer away from robotic tactics that do not infuse emotion into all aspects of branding.

If you want to be successful regardless of your industry, focus on humanizing your brand.

After all, your consumers are humans. They connect with, trust and interact with other humans. They want real connections, conversations and relationships.

Brand humanization is about openness and transparency — revealing who the people behind your brand are, admitting flaws, building relationships and simply being human.

If you want to humanize your brand, I suggest that you ditch the old marketing practices that focus more on selling rather than improving customer experience. Here are some tips on brand humanization that will help your customers easily understand and connect with you.

1. Be transparent

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Hilary Corna
Hilary Corna

Written by Hilary Corna

CEO | Founder of The Human Way | Bestselling Author | New book #UNprofessional out 9/21 | Host of the UNprofessional podcast | As seen in Forbes, Fortune, WSJ

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