History tells us that while recessions are painful, they are a normal part of the business cycle. Since World War II, the United States has survived 13 economic recessions. The question is not whether it will happen again: it is whether your organization is prepared for when recession happens. Here…

The COVID-19 pandemic has redefined the way we work — flexible work is here to stay. The year 2022 was also a game-changer with the Great Resignation giving employees the upper hand in the job market. The leader-employee dynamic has been redefined. On top of that, people’s priorities have changed…

You have a great product, and you know how to sell. Unfortunately, a great product alone and knowing how to sell it do not guarantee success in business. …

When people ask me what I do for work, my short answer is this: I work with CEOs to transform their processes so they can create capacity to scale. Why is capacity creation important to your business? No matter what your goals are as a company, none can be achieved…

Cold. Heartless. Sterile. CHS. This is an acronym I use with all my clients to describe poorly designed processes. Oftentimes the biggest mistake I see companies make is that they design processes that are good for the company but not good for the customers. …

When we think about the benefits of process improvement, it’s always about increased productivity, reduced waste/cost and better quality. However, what really makes this work great is its ability to create a better work experience for everyone in the organization. Process improvement creates a culture of doing things the right…

A well-designed process always starts with how you improve the lives of the people experiencing the process, both the employee and the customer. The company then benefits as a result. People make it possible for a business to run. Some companies, however, still think that operations are like robots… but…

Wearing many hats in the workplace has become a norm. In a study done by ZenBusiness, more than 90% of respondents reported having at least some experience with performing tasks outside their designated role, and only 21% reported such an occurrence was rare. …

Business requires serious work, but it doesn’t have to be miserable. Whether you want to bring fun into your workplace is a choice, but the deeper layer of why people are afraid to have fun at work is the belief that you can only garner respect in the workplace when…