Hilary Corna7 Key Considerations for Implementing Process Improvement in a Service-Oriented OrganizationIn a market where customers have more choices than ever before, businesses need to go above and beyond to improve their efficiency…1d ago1d ago
Hilary CornaHow to Sustain Process Improvements Over TimeEssential to any successful process improvement initiative is sustainability. As I often say, operations is designed to be indefinite…Sep 3Sep 3
Hilary CornaRisks and Challenges of Large-Scale Process ImprovementImproving processes on a large scale can be a great way to improve efficiency, customer satisfaction, employee productivity, and…Aug 27Aug 27
Hilary CornaMastering Step 7 of the PDCA Process — Sustaining the Process and Monitoring Results: Part 2In the first part of the blog series, we talked about sustaining the process by giving it time to breathe. This time I’ll be sharing with…Aug 20Aug 20
Hilary CornaWhy 2025 is the Year to Finally Fix Your Processes2025 could be your year of process transformation. Now is the perfect time to overhaul those broken systems and streamline operations.Aug 13Aug 13
Hilary CornaMastering Step 7 of the PDCA Process — Sustaining the Process and Monitoring Results: Part 1We are starting another blog series on the PDCA process. In the last blog, I shared how to execute a go-live successfully. We’re moving on…Aug 6Aug 6
Hilary CornaHow to Successfully Execute a Go-Live in Process ImprovementToday, we shine the spotlight on the most anticipated part of the PDCA process: the “Go-Live.” If you’ve been following our journey, you’re…Jul 30Jul 30
Hilary Corna5 Proven Ways to Get Buy-In from Stakeholders for Process ImprovementImplementing changes in process improvement requires more than just a well-designed plan; it demands the support and buy-in of key…Jul 23Jul 23
Hilary CornaTraining Development for Sustainable Improvement: Part 3In our previous blog, I started teaching how you can use the Training Development tab effectively in the Process Worksheet (downloadable…Jul 16Jul 16
Hilary CornaTraining Development for Sustainable Process Improvements: Part 2In last week’s blog, I shared the common mistakes to avoid in training, the importance of formalizing training, and the two-week lead time…Jul 9Jul 9
