Losing fluidity and agility is a common concern for service-based companies when standardizing and building expectations around their processes. They are worried that standardization might hinder them from serving their customers in the way they do best. There is that fear that standardizing processes will take away the human element…

The key to a successful process improvement initiative is in its execution. What we normally do in improving a process in business is establish priorities based on a problem to be fixed. Organizations tend to devote so much time fixing one area of the business. For example, a company makes…

You cannot run and grow a business relying on your gut. The lack of objectivity in operations can lead to inefficiencies, inconsistency, poor decision-making, lack of transparency, and reduced accountability, among others. Process improvement can increase objectivity in business by introducing standardized processes and procedures that are based on objective…

A CEO that I used to work with recently said to me that most companies are just pretending to have processes in place. Not because they are lying to themselves but because they don’t actually know how to accurately create them. When I audit a company, what I quickly realize…

Most approaches used for process such as Six Sigma and Lean are designed for large-scale manufacturing and don’t meet the needs of service-based businesses. Textbooks on process and operations only cover enormous enterprise-level multi-billion dollar international companies. But how does process improvement apply to serviced-based and privately held companies? This…

Want to solve 20% of your problems without changing ANYTHING in your business? How valuable would that be to your company? What if I told you that in just 2 days you could, Understand the current state of your business with 100% accuracy Get all of your departments on the…

Business doesn’t have to be boring. The same thing goes with process improvement. Most of the time processes are such a buzzkill because it’s usually coming from a place of problems. But if we rally behind the positives, processes can be fun and exciting. They can be creative, innovative and…

Once your people find meaning in their work, everything else will follow. According to research, employees who find their work meaningful perform 33% better, are 75% more committed to their company, and are 45% less likely to find a job elsewhere. What makes work meaningful? While the idea of meaningfulness may vary from one…

I hope the first quarter of 2023 has been off to a great start for you. To kick off this second quarter, I’m sharing with you the top 3 blogs of the first quarter that are sure to help you grow a sustainable business and cultivate a thriving company culture.💗 1. “Do Your Processes Make Your Employees Hate Their Jobs?” …