Hilary CornaHow to Identify Countermeasures Part 2: The Key Operational Change And Supporting ToolsIn the previous blog, I discussed what countermeasures are and why they are important. This week, we’ll dive into the first two components…·3 min read·3 days ago----
Hilary CornaPart 1: How to Identify Countermeasures: Defining Countermeasures and How They WorkProcess can and should be strengthened by all organizations at all stages of growth. With process, you need different solutions and face…·2 min read·Apr 9, 2024----
Hilary CornaHow to Build a Culture of Continuous Improvement in Your OrganizationIn 2022, Toyota sold 10.5 million vehicles, securing its position as the top-selling carmaker globally for three consecutive years. Apart…·3 min read·Apr 2, 2024----
Hilary Corna6 Ways To Involve Customers In Process Improvement InitiativesDuring my time at Toyota, we always said that process improvement starts with how we improve the lives of the people going through the…·3 min read·Mar 26, 2024----
Hilary CornaTransforming Service-Based Businesses through PDCA Process: Part 3Welcome back to the third and last part of our series on business transformation using the PDCA (Plan-Do-Check-Act) process. In this part…·3 min read·Mar 19, 2024----
Hilary CornaTransforming Service-Based Businesses through the PDCA Process (“Do” Phase): Part 2In last week’s blog, I shared with you the first phase of the PDCA process, PLAN, which covers steps 1 through 4. We now arrive at the “Do”…·3 min read·Mar 12, 2024----
Hilary CornaProcess Transformation through the PDCA Process in Service-Based Businesses: Part 1Are you ready to explore a powerful methodology for process transformation in service-based businesses? Today, we’re diving into the world…·3 min read·Mar 5, 2024----
Hilary Corna2 Proven Ways to Identify Areas for Process ImprovementProcess improvement is the ongoing effort to make processes more efficient, effective, and customer-centric. Although it takes some time…·3 min read·Feb 27, 2024----
Hilary CornaHow Long Does It Take To See Results From Process Improvement Initiatives?The timeline for seeing results from process improvement initiatives can vary depending on several factors, such as the scope and…·3 min read·Feb 20, 2024----
Hilary CornaThe Benefits of Process Improvement for Service-Oriented BusinessesWithout strong processes, customers will leave you. Through process improvement, you can create strong processes that can lead to improved…·3 min read·Feb 13, 2024----