Building Accountability In Process Improvement: How To Reinforce Changes In The Workplace

In our previous blog, we discussed the importance of setting realistic importance in building accountability in process improvement. Another crucial part of building accountability is to positively reinforce changes. If you want people to take ownership of your processes, they have to be motivated to do it.

According to the authors of Applied Behavior Analysis, John Cooper, Timothy Heron, and William Heward, positive reinforcement is the most important and widely applied principle of behavior analysis. That is how powerful and motivating positive reinforcement is. Here are ways you can positively reinforce changes to build accountability within your team:

#1 Share positive customer stories in your day-to-day operations

What better way to motivate your employees to perform well than to let them know that what they do makes a difference to other people, especially your customers? Research shows that 76% of employees who think their work impacts customers find their job meaningful.

Find ways to let management and employees share how newly improved processes are making better customer experiences. It could be as simple as sharing positive customer stories in your Kudos Channel in…