Building Accountability in Process Improvement: Setting Realistic Expectations

One of the main concerns most organizations have when doing process improvement is how to make sure the changes made are being followed. Building accountability is key to sustaining the success of any process improvement efforts. But having people make a commitment and be responsible for something new to them can be a little tricky, especially when it requires eradicating behavior that has been built for years.

Building accountability is one of the most challenging parts of process improvement. But once done right, it sets everything else in motion.

We’re dedicating this month to sharing with you how to build accountability in process improvement, and it all starts with setting realistic expectations.

Framing your expectations

We have a clearly defined process, we have trained on it, and we seem to think there is no reason why it shouldn’t be followed. When a process isn’t followed after training was done, we can be hard on ourselves and our people. But what every leader should know is that this situation is normal. We don’t just implement something and expect it to work perfectly.

Setting realistic expectations for yourself as a leader