Debunking Myths About Process Improvement

No one teaches you how to do process in undergrad and business school. No wonder there are lots of misconceptions about process improvement.

When you look at textbooks on process and ops, they only cover enormous multibillion-dollar companies. They don’t discuss how process improvement initiatives work for privately held companies. That’s the gap I’m trying to fill and build education around.

A common misconception about this work is that it only benefits big companies. When in fact, even small companies can establish themselves as number one in the industry through process improvement. It’s not something untouchable. Here are more myths that need to be dispelled:

Myth #1 Process improvement is just for manufacturing.

While process improvement is born from manufacturing, it’s applicable to every business. Every business has a process. For instance, process is important in service companies. Instead of looking at a widget going through a process, you’re looking at a person. Process improvement is even more important in service-based companies because the margin for error is higher.

We standardize processes to ensure that what we do, as a company, is delivered the same way the right way, every time. We are not trying to control but we are…