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Do your processes make your employees hate their jobs?
Organizations often focus on reducing costs and increasing profitability and efficiency when designing a process. In short, it’s all about what the company can gain from the process, even to the detriment of the people who are actually going through the process.
Here are ways your processes are hurting your employees:
Treating operations like robots
We want to believe our operations are like robots. We think that technology can solve process inefficiencies and speed up and simplify operations. But technology is just a tool. It’s the people behind the processes who make things happen. It’s always the operation with the support of tech.
Introducing new technology to poor processes will only magnify the existing problems. Additionally, adding new technology without first addressing the underlying problems will only put additional pressure on people and slow things down. Before adding tech, you have to streamline your processes first. From my experience in leading companies in process improvement, companies can solve operation problems without spending money or adding new technology.
