How Creating a Process-Based Culture Builds Customer and Employee Loyalty

Building your organizational culture around processes not only improves the efficiency and productivity of your business: creating a process-based culture is what will make your customers come back and encourage your employees to stay. Here’s how:

How Process-Based Culture Builds Customer Loyalty

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Hilary Corna

CEO | Founder of The Human Way | Bestselling Author | New book #UNprofessional out 9/21 | Host of the UNprofessional podcast | As seen in Forbes, Fortune, WSJ