Communicating results in process improvement is a critical step in ensuring the success and sustainability of process improvement efforts. Knowing that your efforts are paying off builds momentum.
Moreover, clear communication of results provides transparency, builds accountability, and helps build trust and confidence between stakeholders, including employees, management, and customers.
Here are some tips on how you can effectively communicate process improvement results to stakeholders:
Identify your stakeholders
Start by identifying the stakeholders who will be most interested in the process improvement results. This could include senior management, team leaders, front-line employees, customers, and vendors.
Determine the best way to communicate
Depending on your stakeholders, you may need to communicate your process improvement results through a variety of channels, such as reports, presentations, dashboards, email updates, or meetings. Ensure that the method you choose is appropriate for the message you want to convey and the stakeholders you want to reach.
Share important milestones
The best times to communicate to the stakeholders that you’ll need to be a part of the execution or a part of anywhere in the process are during major milestones in the PDCA process. You don’t have to wait for actual improvements or outcomes to communicate with your stakeholders.
The first big milestone is documenting the current state. No changes are made, but it’s powerful and transformative. Simply documenting your current process and being clearer on what it’s supposed to be typically solves 20% of the problems. This also builds alignment. People love to read this, and you can share that as a cloud document.
The second milestone that you can share is the identification of the problems. The way I recommend sharing this is by total numbers and by themes. An example of a theme that I often see in organizations is starting things from scratch. A lot of problems in processes are due…