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How to Identify Countermeasures Part 3: The Third Component — Person In Charge
In last week’s blog, I shared with you the first two of the three components of a great countermeasure: the key operational change and supporting tools. Today I’m going to discuss the final component — the person in charge.
The Third Component of a Countermeasure: Person in charge
Naming the individual responsible for driving change
If more than one person owns it, then no one owns it. When identifying countermeasures, it is crucial to name the person who will own the change. This person is not necessarily the one who develops the countermeasure and does the work. It is NOT who in the company owns this process. It is more about project management.
It starts with who on your team is going to take ownership of this countermeasure and make sure it moves forward. For example, this person goes and gets the CS team to meet with the admin team, or that person goes to the sales team to solicit input. Sometimes, the person in charge is also the process owner or the one developing the countermeasure.
