If These Are Your Core Values, It’s Time to Evolve

We are in the Human-Centric era, where humans are at the center of processes. However, many companies still hold on to machine-like systems from the industrial age to run their businesses. The problem with the information age is that it alienates people from the system that they are responsible for.

It’s time for a change.

How many times have you been told, “the system won’t let me do that” at work, over the phone, or in another situation? Overprocessing leads to people feeling disconnected from the very systems they build and run.

With a new president and administration now in office, there will undoubtedly be changes coming our way. Whatever processes they refine, build or strike down, a change I’m hoping for is that this new group leans into the good that human leadership can bring to us all.

The question now is, “how do we stop dehumanizing processes?” To solve the problem, it is necessary to identify what brought us here in the first place. Here are three main causes of dehumanization in business processes and why they need to change:

The “customer-first” mindset.

Many businesses continue to embrace this industrial age-idea that customers are the most important people in running a business. However, external…