Is Your Company Keeping Up in the Human Era?

Over the past decade, we’ve built systems that are dehumanizing. Current executives and companies learned processes from the industrial age, attempted to convert them to the information age, and, in turn, became disconnected from the people who built and continue to build the business.

How many times have you been told, “the system won’t let me do that” in airports, over the phone, or in another situation? We overprocess so many aspects of our lives that people feel detached from the very systems they are responsible for running.

This problem seems like it could be solved by simply recognizing and stopping when we overprocess things in our lives, but the issue is actually incredibly more complex than that. Below, I identify and explain four main causes associated with the problem of overprocessing our lives and why they need to change.

“The customer comes first” mindset has been ingrained in businesses

One of the dehumanizing processes that is still implemented in business today is the “customers come first” model. This industrial age–idea remains a major problem in businesses today; holistically, to continue improving the quality of business and creating an incentive for employees to invest themselves in the company, high-level executives need to…