People Over Process: Put Your People First and Watch Your Processes Improve

A well-designed process always starts with how you improve the lives of the people experiencing the process, both the employee and the customer. The company then benefits as a result.

People make it possible for a business to run. Some companies, however, still think that operations are like robots… but they aren’t. It’s the people behind the process, and it’s always operations with the support of tech. You might have a great process and wonder why it’s not being followed. You might have one of the best CRMs and wonder why it’s not working.

Processes, systems, technology and other tools are usually not the problem. More often than not, it comes down to how you and your team are using them. The success of any tool or system depends on its users. This is why it’s important to always think about the human element first.

People are more valuable than the processes themselves. Processes should first adapt to the needs of the people who are going to use them; it shouldn’t be the other way around.

When you put people first, everybody wins.

Oftentimes organizations fail in process improvement because they think that this work is all about the benefit of the company. They want to cut costs and…