Process Transformation through the PDCA Process in Service-Based Businesses: Part 1

Hilary Corna
3 min readMar 5, 2024

Are you ready to explore a powerful methodology for process transformation in service-based businesses? Today, we’re diving into the world of the PDCA (Plan-Do-Check-Act) process and how it can revolutionize the way companies approach improvement and change. This three-part blog series will take you through the key steps of this process and how it…

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Hilary Corna

CEO | Founder of The Human Way | Bestselling Author | New book #UNprofessional out 9/21 | Host of the UNprofessional podcast | As seen in Forbes, Fortune, WSJ