Stop Blaming Tools: CRMs, Slack and Bots Are Not the Problem

Blaming tools and programs has become a trend these days.

A lot of people are blaming CRM right now, but the system itself is not the actual problem. 69 percent of CRM’s implementation failure to meet its goals is due to a lack of planning for the entire implementation process.

You can find a plethora of articles online about how Slack is ruining work and how social media is destroying real-life communication and causing self-esteem issues.

However, CRM, social media and Slack (among many others) are just tools. As we would say at Toyota: it’s not the tool that’s the problem, it’s how you use the tool. A sword can be used to kill and it can be used to protect. Anything good can be used to a fault.

It’s Not the Tool That’s the Problem, It’s How You Use the Tool

Very often, people see the tool as an answer to a problem. This is the exact reason why we jump in when there’s a new app or system, even if we still don’t have a clear understanding of its purpose, functionality and how it fits our needs.

People want things done quickly, so they throw things against the wall and hope they stick. Sometimes, they do (if you’re lucky), but oftentimes it results in wasted time and money…