Training Development for Sustainable Process Improvements: Part 2

In last week’s blog, I shared the common mistakes to avoid in training, the importance of formalizing training, and the two-week lead time for completing the training. This week, I’ll teach two key aspects of training development (interrelatedness and follow-up emails) and how to use the Process Worksheet (downloadable for free here) effectively in training development.

Focus on Interrelatedness

On average, I see a go-live having 12 to 15 training sessions in two weeks because teams are doing comprehensive work. This allows us to show the interrelatedness of the processes.

For example, in an entire go-live that changes over 30% of your operation through 50 countermeasures spreading across all departments, we want to execute all those pieces of training as one go-live, not disparately or by department.

Changes in one area can have cascading effects on others. What you do in your sales discovery process affects the information that goes into your CRM, which affects the information that is handed over during onboarding to your services team, which affects the ability of your services or fulfillment team to execute whatever was sold.

Training multiple departments simultaneously on the interrelated processes can help…