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Why Process Improvement Fails Without a Dedicated Champion

Hilary Corna
4 min readMar 4, 2025

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Process improvement is a strategic imperative demanding focused attention and dedicated leadership, not a casual undertaking. Organizations often launch initiatives with enthusiasm, only to see them fizzle out. A primary reason is the absence of a dedicated champion — someone who owns the initiative, drives it forward, and ensures its successful implementation.

Without a champion, these efforts become a side hustle, leading to neglect and eventual abandonment. Let’s explore why a dedicated champion is essential for successful process improvement and how methodologies like the Plan-Do-Check-Act (PDCA) cycle provide a structured framework.

1. Accountability Prevents Drift: Maintaining Focus

Building accountability in process improvement can be a challenge when employees juggle multiple responsibilities. Process improvement initiatives easily get lost without a dedicated champion — a driving force keeping the project on track.

  • Plan Phase: The champion identifies processes needing improvement, defines clear objectives, and coordinates the team. They ensure a well-defined scope, resource allocation, and established timelines.
  • Do Phase: The champion ensures tasks are executed according to plan and on schedule…

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Hilary Corna
Hilary Corna

Written by Hilary Corna

CEO | Founder of The Human Way | Bestselling Author | New book #UNprofessional out 9/21 | Host of the UNprofessional podcast | As seen in Forbes, Fortune, WSJ

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