Will Process Standardization Take Away Your Fluidity And Agility As An Organization?

Hilary Corna
3 min readMay 30, 2023

Losing fluidity and agility is a common concern for service-based companies when standardizing and building expectations around their processes. They are worried that standardization might hinder them from serving their customers in the way they do best.

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Hilary Corna

CEO | Founder of The Human Way | Bestselling Author | New book #UNprofessional out 9/21 | Host of the UNprofessional podcast | As seen in Forbes, Fortune, WSJ