In our previous blog, we discussed the importance of setting realistic importance in building accountability in process improvement. Another crucial part of building accountability is to positively reinforce changes. If you want people to take ownership of your processes, they have to be motivated to do it. According to the…

One of the main concerns most organizations have when doing process improvement is how to make sure the changes made are being followed. Building accountability is key to sustaining the success of any process improvement efforts. But having people make a commitment and be responsible for something new to them…

No one teaches you how to do process in undergrad and business school. No wonder there are lots of misconceptions about process improvement. When you look at textbooks on process and ops, they only cover enormous multibillion-dollar companies. They don’t discuss how process improvement initiatives work for privately held companies…

Process improvement can be boring and tedious, but it doesn’t have to be. Oftentimes, it is only due to misconceptions and mistakes organizations make when doing it. But once myths are dispelled and mistakes are avoided, I can guarantee you and your people would enjoy the “process” 😀. This is…

Organizations often focus on reducing costs and increasing profitability and efficiency when designing a process. In short, it’s all about what the company can gain from the process, even to the detriment of the people who are actually going through the process. Here are ways your processes are hurting your employees: Treating operations like robots We want to believe our operations are like…

30 countries.🌎 80 episodes. 🎧Two wonderful years. 🥂I couldn’t be more grateful to all of you who actively listen to and support the UNprofessional podcast. In celebration of the second-year anniversary🎉 of the podcast, we’re sharing our top three episodes in 2022. It was a pleasure sharing a conversation with…

History tells us that while recessions are painful, they are a normal part of the business cycle. Since World War II, the United States has survived 13 economic recessions. The question is not whether it will happen again: it is whether your organization is prepared for when recession happens. Here…

The COVID-19 pandemic has redefined the way we work — flexible work is here to stay. The year 2022 was also a game-changer with the Great Resignation giving employees the upper hand in the job market. The leader-employee dynamic has been redefined. On top of that, people’s priorities have changed…

You have a great product, and you know how to sell. Unfortunately, a great product alone and knowing how to sell it do not guarantee success in business. A study from the Journal of Marketing Research reveals that of almost 9,000 new products that achieved wide distribution at a national…